Warranty
1. About E-bike
HJMBIKE aims to provide products with high quality and durability and we believe you will feel good with it. Also, you can apply for our product warranty service if there is a performance failure during the effective warranty period.The rights and claims arising from this warranty are in addition to your statutory rights. As a matter of principle, we grant a limited warranty of 2-year or 1500 miles after receiving the order. Our e-bikes are warranted to be free from manufacturer defects in materials and/or workmanship as details stated below:
Warranty period
2 years or 1500 miles after receiving the order.
This warranty is only apply to the original owner and can’t be transferred to any subsequent owner or user. The original owner refers to the buyer on HJMBIKE website.
Covered products
This warranty applies only to products, parts & components that have been manufactured, assembled, or sold in new condition by HJMBIKE .
The limited warranty applies only to replacement and/or repair of a lithium ion battery, frame, forks, stem, handlebar, seat post, saddle, brakes, lights, crank set, pedals, rims, wheel hub, freewheel, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand and reflectors in case of manufacturer defects in materials and/or workmanship, and subject to any and all exclusions, limitations, and procedures explained below.
Warranty exclusion
In cases not covered by the warranty, you will be responsible for the cost of shipping and replacement parts.
- The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other misuse, normal wear or water damage.
- Accidents or other circumstances beyond the control of the manufacturer.
- Damage or defects resulting from failure to follow instructions in the owner’s manual.
- Repairs by third parties or repairs in a workshop not authorized by the manufacturer
- Natural wearand tearparts, including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes.
- The serial number of e-bike frame has been changed, removed or made illegible.
- The warranty claimedby anyone other than the original buyer.
- Other conditions not listed here but not covered by warranty.
2.About Equipments
Complimentary accessories are not covered by the warranty.
All accessories are warranted for one year after receipt. This warranty is only apply to the original owner and can’t be transferred to any subsequent owner or user. The original owner refers to the buyer on HJMBIKE website.
Warranty exclusion
In cases not covered by the warranty, you will be responsible for paying shipping and parts costs.
- The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other misuse, normal wear or water damage.
- Accidents or other circumstances beyond the control of the manufacturer.
- Damage or defects resulting from failure to follow instructions in the owner’s manual.
- Repairs by third parties or repairs in a workshop not authorized by the manufacturer
- Wear and tear caused by natural use.
- The warranty claimedby anyone other than the original buyer.
- Other conditions not listed here but not covered by warranty.
Warranty Claims Process
- Keep the original package just in case you need to ship the item for warranty.
- Don’t attempt to repair or replace it by yourself before contacting us, or you may invalidate your warranty and cause additional damage.
- If you have any warranty claims, you must show proof of purchase. If you need to repair the ebike, please provide the serial number of the ebike (located in the head tube position of the ebike), the battery number, and take clear photos or videos of the damaged part so that we can provide appropriate advice and solutions.
- After 15 days of receipt and within the warranty period, the customer is responsible for the return shipping cost of the replacement product, and the shipping cost to the customer will be borne by HJMBIKE.
- Our customer support team will process your warranty request in 2-3 busniess days.
- Warranty should be initiated via email at info@hjmbike.com.
Shipping Damage Claims
IMMEDIATELY inspect your product for damage. Shipping damage claims are extremely time sensitive. We only accept shipping damage claims within 3 days after receiving the product. Take pictures of any damage that is found and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Please contact our customer support team at: info@hjmbike.com.
