Warranty & Registration

Electric Trike & E-Bike Limited Warranty

HJMBIKE aims to provide products with high quality and durability and we believe you will feel good with it. Also, you can apply for our product warranty service if there is a performance failure during the effective warranty period. The rights and claims arising from this warranty are in addition to your statutory rights. As a matter of principle, we grant a limited warranty of 2 years or 1,500 miles, whichever comes first, from the date of delivery. Our e-bikes are warranted to be free from manufacturer defects in materials and/or workmanship as details stated below:

Warranty Period:

Eligible core components are covered for 2 years from delivery or 1,500 miles of use, whichever comes first. Other component coverage periods and exclusions are listed below.

This warranty is exclusive to the original purchaser and is non-transferable to subsequent owners or users. The original purchaser is defined as the buyer listed on the HJMBIKE website.

Covered Products:

This limited warranty applies solely to electric bicycles/tricycles manufactured, assembled, or sold in new condition by HJMBIKE.

In the event of replacement equipment issuance, the warranty coverage will extend for six (6) months from the date of replacement equipment issuance or until the existing warranty period expires, whichever is later. HJMBIKE reserves the right to replace equipment with items of equal or greater value.

Coverage Components - Core Components - 2 years or 1,500 miles, whichever comes first:

Defective motors, batteries, and frames will be repaired or replaced. Replacement parts are provided free of charge. Only HJMBIKE is authorized to assess defects in motors, batteries, and frames.

Furthermore, Motors, batteries: This warranty excludes defects or damages resulting from the following actions or conditions:

• Damage due to improper use and operation
• Any failure or damage resulting from deep discharge caused by extended periods of inactivity without charging, or due to improper storage conditions, shall be deemed as misuse or neglect. Such conditions fall outside the scope of the warranty and will not be covered.
• Other conditions not explicitly listed herein but not covered by the warranty

Frames: This warranty excludes defects or damages resulting from the following actions or conditions:

• Corrosion
• Paint fading, scratches, and impact marks
• Impact damage
• Irreversible modifications (e.g., drilling or welding)
• Chain guards installed on frames (if applicable)
• Other conditions not explicitly listed herein but not covered by the warranty

For battery warranty claims that meet the terms and conditions of the HJMBIKE Limited Warranty Policy, the defective battery must be sent to an authorized designated repair facility for inspection and repair. The customer is responsible for properly and safely packaging the battery, as well as arranging and covering all outbound shipping costs to the designated repair facility. Upon completion of the warranty repair service, HJMBIKE will cover the cost of return shipping and arrange shipment of the repaired battery back to the customer.

Coverage Range - Other Essential Components - 6 months:

Front forks, handlebars, controllers, displays, handlebar grips, seat posts, saddles, brakes, lights, cranksets, pedals, rims, hubs, freewheels, derailleurs, shift levers, throttles, wiring harnesses, brackets, sensors, charger, battery knob.

Limited Warranty Labor

Labor Costs for ebike Purchased More Than Three Months Prior
For eBikes purchased more than three months prior to the date of service, labor costs associated with repair or replacement are excluded from the warranty and shall be borne by the customer.

Labor Costs for ebike Purchased Within Three Months
For bicycles purchased within the initial three-month period, labor costs may be covered under warranty only with prior written consent and approval from HJM.

Exclusions from Warranty Coverage:

- Any components experiencing normal wear and tear are not covered by the warranty, even with proper maintenance. These components may undergo normal wear and tear as an inevitable consequence of usage and/or exposure to environmental factors.

- Loss of electric bicycles/tricycles due to theft, robbery, or vandalism.

- Wear and tear is not covered under this Limited Warranty. Wear and tear are terms to describe damage or wear that occurs as a result of normal use. As a result, not all products are covered in this Limited Warranty. For example, your tires and tubes will wear out over time, which are not covered by this Limited Warranty. In addition, items like brake pads will wear with use. As a further example, while the brake caliper is covered by the Limited Warranty, the pads are not. Furthermore, scratches and other potential damage to the paint, or bike graphics because of normal use and exposure to the elements are not covered. Listed below is a non-exhaustive list of other typical wear and tear items:

Brake Pads
Chains
Chainring
Derailleur Pulley Wheels (Part of Derailleur Assembly)
Shift/Brake Cables and Housing
Hydraulic Brake Hose and Fluid
Tires
Tubes
Frame Paint/Decals
Bearings (Headset, Bottom Bracket, Front Hub)
Spokes

- Any damage resulting from the omission of any HJMBIKE terms or manuals or from part wear caused by incorrect adjustments is not covered by this warranty.

- Any damage resulting from non-compliance with the instructions outlined in the electric bicycle/tricycle user manual, improper installation/assembly, acts of God, accidents, collisions, misuse, improper repairs, negligence, abuse, commercial use, alterations, modifications, corrosion, improper maintenance, installation of parts or accessories not intended for their intended use or incompatible with the electric bicycle/tricycle sold, operator errors, water damage, extreme riding, stunt riding, and/or inadequate subsequent maintenance are not included within the warranty period.

- HJMBIKE will not cover any third-party service or part replacement costs unless agreed upon before any service. Please submit a quote for approval. Any repairs carried out without notifying HJMBIKE are not covered.

- HJMBIKE is not liable for any damage, malfunction, or loss resulting from unauthorized repairs or the use of unauthorized parts.

- The warranty does not apply to any damage caused by power surge, the use of damaged/incorrect/unauthorized chargers, inadequate handling, improper storage, regular wear and tear, corrosion, negligence, accidents, exposure to inappropriate environments such as but not limited to humidity or extreme temperatures, or water damage.

- The limited warranty becomes void if the electric bicycle/tricycle is abused, neglected, improperly repaired, inadequately maintained, modified, altered, involved in accidents, or subject to other abnormal, excessive, or improper use (as determined by HJMBIKE).

- The serial number of the electric bicycle frame is altered, removed, or difficult to identify.

- Warranty claims are made by anyone other than the original purchaser.

- Other conditions not explicitly listed herein but not covered by the warranty.

HJMBIKE retains full discretion to determine whether damage or defects to electric bicycles or covered components are protected by this limited warranty.

About Accessories:

Complimentary accessories are not covered by the warranty.

Warranty Claims Process:

• Keep the original package just in case you need to ship the item for warranty.
• Don’t attempt to repair or replace it by yourself before contacting us, or you may invalidate your warranty and cause additional damage.
• If you have any warranty claims, you must show proof of purchase. If you need to repair the ebike, please provide the serial number of the ebike (located in the head tube position of the ebike), the battery number, and take clear photos or videos of the damaged part so that we can provide appropriate advice and solutions.
• After 15 days of receipt and within the warranty period, the customer is responsible for the return shipping cost of the replacement product, and the shipping cost to the customer will be borne by HJMBIKE.
• Our customer support team will process your warranty request in 2-3 business days.
• Warranty should be initiated via email at info@hjmbike.com.

Shipping Damage Claims

LTL freight: Inspect the packaging, pallet or crate before signing. If a delivery is visibly damaged, inspect it with the driver, note the reason on the delivery receipt, take photos and refuse the damaged shipment. LTL transit-damage claims are not accepted after the delivery has been signed for.

Smaller FedEx parcels: Inspect promptly and report damage within 2 business days of delivery. Include your order number and photos of the packaging, shipping label and damaged item. Keep the packaging until HJM provides instructions.

Report transit damage to info@hjmbike.com. These delivery inspection rules concern transit damage; product defects and warranty support are assessed separately. See Shipping & Returns for full delivery instructions.