Return & Refund

Return Policy

30 Days or 10-Mile Risk-Free Trial Ride

HJM e-bikes are of high quality and helpful for your daily life. We offers trial ride for any e-bike risk-free for up to 30 days or 10-miles. Simply contact us to return your bike within 30 calender days of receiving and pay shipping back to our warehouse. HJM will refund the full amount deducting applicable shipping fees.

 

If the HJM e-bike you purchased does not meet or exceed your expectations, contact our customer service to see if you are eligible for a return. We only authorize the return if you are within 30 calender days of receiving and the e-bike has less than 10-miles on its digital odometer, is still in “new” condition, and is packaged in its original materials and box with all components included.

 

HJM identifies “new condition” as the e-bike must be completely free from damage, dirt, dust, scratches, fragrances, etc. and have less than 10-miles on the odometer. 

 

 

1、Return & Refund process

If you would like to apply for a return and refund, please contact us within 15 calendar days of receiving your product(s).

Contact HJM supportat support@hjmbike.com using the email you registered on our website to apply for a return and refund, providing the following information:

  1) Order Number;
  2) Registered Email;
  3) Return Product Name & Quantity;
  4) Return Reason;
  5) Dated images or Videos of Products and Intact Packaging.

After receiving our Return & Refund Service confirmation, ship the item in original packagewith a carrier that provides tracking No. within 7 calendar days.

Once the returned item passed inspection, the return will be processed deducting the applicable fees within 1-2workingdays.

 

 

2、Return & Refund Service will not be provided where:

  • Return the package back to HJM without authorization by HJM;
  • Beyond 30calendars days of receiving theproduct.
  • A product sent toHJMfor Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
  • A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
  • Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
  • Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
  • Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
  • A product is not delivered to HJMwithin 7 calendar days after Return & Refund Service confirmation is sent from HJM.
  • Other circumstances stated in this policy.

 

 

3、Refund Time

Refunds will be processed to your original account with which you made payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

 

4、Coupons and HJM Credit Refunds

After the order has been refunded, the coupons and HJM Credits will be refunded to your account and can be used again within the effective dates.

 

5、Return Shipping

Customers need to pay for any return shipping to the designated warehouse (including cross-border and international shipping costs, if applicable) .

 

 

Replacement Policy

You can request for Replacement Service:

  • Ship the package back to HJM with authorization by HJM.
  • Within 30calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.
    · Within 30 calendar days of receiving the product if the product suffers performance failure.

 

Replacement Service will not be provided when:

Service is requested beyond30 calendar days after receiving the product.
  • Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
  • A product sent to HJM for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
  • A product is found to have no defects after all appropriate tests are conducted by HJM.
  • Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
  • Product labels or serial numbers show signs of tampering or alteration.
  • Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
  • Received product has not been sent back to HJM in 7 calendar days after replacement confirmation from HJM.
  • Proof of damage during transit issued by the carrier cannot be provided.
  • Other circumstances stated in this policy. 

     

    Replacement Instructions

    If you would like to replace products, please contact our After-Sales team at www.hjmbike.com within 30 calendar days of receiving the products.

     

    Replacement Freight

    HJM shall be responsible for the freight to customers for any replacement. While, the buyer bears the freight back to HJM if any.


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