Return & Refund
1.Return Policy
We offers trial ride for HJMBIKE e-bike risk-free for up to 15 days or 10-miles.
Return within 15 days after receipt of goods
Before returning an e-bike, first, you need to authorize the return within 15 days of receipt and the e-bike has less than 10 miles on the digital odometer; second, you need to confirm that the returned e-bike must be completely free of damage, dirt, dust, scratches, fragrance, etc. and packaged in its original materials and box with all components (charger, keys, etc., including complimentary accessories); third, please contact us to confirm if your e-bike qualifies for the 15-day trial period, and you must obtain an authorized Return & Refund Service Confirmation from HJMBIKE. If you decide to return the e-bike, you can choose any carrier of your preference at your own expense.The return policy is the same for accessories and e-bikes, but does not include gift cards, complimentary accessories or accessories in e-bikes. HJMBIKE will cover the return shipping costs for returns that are not caused by the customer, such as shipping damage; for returns that are caused by the customer, you will be responsible for paying the return shipping costs and any returned accessories must be free of any wear, dirt, dust, fragrance or any other signs of use and must be sealed and unopened in the same packaging and condition as when you received it. In the event of wear and tear, HJMBIKE will refund after deducting the shipping charges and 20% of the original order as a processing fee.
For serious damage, missing components and other quality issues, you need to provide photos or videos as a basis.
The following conditions will be considered normal and are not considered quality issues:
- The outer packaging is slightly damaged.Beyond 15 calendars days of receiving the product.
- Minor scratches or paint loss on the product.
- Damage to parts or wearing parts after overuse.
- Damage to parts or wearing parts after a certain time or a certain number of.
Return after 15 days after receipt of goods
First, you need to confirm that the returned e-bike must be completely free of damage, dirt, dust, scratches, fragrance, etc., and packed in its original materials and box with all components (charger, keys, etc., including complimentary accessories), HJMBIKE will refund after deducting shipping costs and 20% of the original order as processing fee; if the e-bike is found to have obvious signs of use and severe wear after inspection by HJMBIKE, HJMBIKE will refund after deducting shipping costs and 50% of the original order as processing fee.
All orders must be approved for return by HJMBIKE before they can be returned. Any products you return without HJMBIKE's written approval will be refused and returned to you at your expense.
2.Return & Refund Process
Contact HJMBIKE support at info@hjmbike.com using the email you registered on our website to apply for a return and refund, providing the following information:
- Order number
- Registered email
- Return product name & quantity
- Return reason
- Dated images or videos of products and intact packaging
After receiving our Return & Refund Service confirmation, ship the item in original package with a carrier that provides tracking number within 7 calendar days.
Once the returned item passed inspection, the return will be processed deducting the applicable fees within 1-2 business days.
The following cases do not provide return service:
- Return the package back to HJMBIKE without authorization by HJMBIKE;
- A product sent to HJMBIKE for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
- A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
- Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
- Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
- Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
- Other circumstances stated in this policy.
Refund Time
Refunds will be processed to your original account with which you made payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.
Discount Code
After the order is refunded, the discount code can still be used again within the validity period.
Return Shipping
Customers need to pay for any return shipping to the designated warehouse (including cross-border and international shipping costs, if applicable)
Returning Address
1270 S. Talt Ave. Anaheim, CA 92806
3.Refund Policy
Once our warehouse receives the returned product and checks to make sure it meets our return criteria, we will deduct any applicable fees and send the remaining refund based on the customer's original payment method.
If a refund has not been credited to an account two days after it was issued, customers are encouraged to check with their credit card company and/or bank. Delays may occur due to different procedures for transferring funds from one financial institution to another. If a customer has not received a refund after ten business days, please contact us via info@hjmbike.com.
