Radiant City Electric Bike

Shipping Time

HJMBIKE will process the order in 1-2 business days.

The whole delivery takes 5-10 business days. It may be influenced by different reason.

Shipping Fee

HJMBIKE offers free shipping for orders over $69.

Shipping Notification

After the order is shipped, you will receive a notification email.

Return Policy

HJMBIKE offers trial ride for any e-bike risk-free for 15 days or 10-miles. You must contact HJMBIKE within fourteen (14) days of your receipt of the e-bike, and the e-bike must have less than 10 miles on the odometer.

To return an ebike that is not defective or damaged, the ebike must be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.).

You need to afford the shipping cost of returning the e-bike

Refund Policy

The entire discount code value will be subtracted from the refund value for any items returned on orders with discount codes, whether you return one e-bike or more e-bikes.

Refunds will be made upon receipt and inspection of the e-bike.

Warranty

This warranty is only apply to the original owner and can’t be transferred to any subsequent owner or user. The original owner refers to the buyer on HJMBIKE website.

The limited warranty applies only to replacement and/or repair of a lithium ion battery, frame, forks, stem, handlebar, seat post, saddle, brakes, lights, crank set, pedals, rims, wheel hub, freewheel, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand and reflectors in case of manufacturer defects in materials and/or workmanship, and subject to any and all exclusions, limitations, and procedures explained below.

Warranty Exclusion

The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other misuse, normal wear or water damage.

Accidents or other circumstances beyond the control of the manufacturer.

Damage or defects resulting from failure to follow instructions in the owner’s manual.

Repairs by third parties or repairs in a workshop not authorized by the manufacturer Natural wearand tearparts, including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes.

The serial number of e-bike frame has been changed, removed or made illegible.

The warranty claimedby anyone other than the original buyer.

Other conditions not listed here but not covered by warranty.