Refund policy

Shipping & Returns

For delivery information, cancellation terms and return instructions, visit Shipping & Returns.

Returns

Eligible bike and trike return requests must be made within 15 calendar days of delivery, with no more than 10 miles on the odometer. Contact info@hjmbike.com for approval before returning any product. Include your order number, product and quantity, reason for return, and dated photos or video of the product and packaging.

Return the vehicle in new condition, free of damage, dirt, dust, scratches and fragrances, in its original packaging with all components, accessories and attachments. Unauthorized returns, missing proof of purchase, missing items, altered serial numbers, misuse, unauthorized modifications and damage caused by external events are not eligible. Customers are responsible for return shipping to the approved warehouse.

After approval, follow the return address and instructions provided by HJM and ship within 7 calendar days using a tracked service. Refunds are processed after receipt and inspection, less applicable charges, to the original payment method. Bank or card processing may take 7–14 business days.

Order cancellations

• Within 2 hours of placing an order, before shipment: cancellation or order correction has no additional fee.
• More than 2 hours after placing an order, before shipment: cancellations incur a 3% processing fee.
• After shipment: cancellations incur a 20% restocking fee, and the customer is responsible for all shipping costs.

Contact us promptly. A change or cancellation is complete only when our team confirms it.

Delivery inspection

LTL bike and trike deliveries require an appointment and signature. Inspect the packaging, pallet or crate with the driver before signing. Refuse visibly damaged shipments, note the reason on the delivery receipt, take photos and contact us immediately. LTL transit-damage claims are not accepted after signature. This rule concerns transit damage; product defects remain subject to the warranty policy.

Smaller FedEx parcels do not require a signature. Report FedEx parcel damage within 2 business days of delivery, with your order number and photos of the packaging, label and damage. Keep all packaging pending instructions. Some parcels ship by USPS; follow the carrier information in your shipping notification.

Defects and replacements

Contact us within 15 calendar days if the product significantly differs from its description or has a performance failure. Obtain approval before returning it. HJM covers shipping of an approved replacement to the customer; the customer is responsible for shipping the original item back. The return window does not replace eligible defect coverage under our Warranty & Registration policy. Eligible core components are covered for 2 years or 1,500 miles, whichever comes first, subject to warranty terms.